Privacy Policy

We collect information in the following categories:

Business Contact Information

Names, titles, business email addresses, phone numbers, and company details provided during account registration, onboarding, or communications with us.

Account Credentials

Usernames and hashed passwords used to access the platform. We do not store plaintext passwords.

Payment Information

Billing address and payment method details. Card and banking data is handled directly by our third-party payment processor and is not stored on our systems.

Usage and Analytics Data

Platform activity logs, feature usage metrics, API call data, error reports, and session information. This data helps us operate, maintain, and improve the Services.

Content and Metadata

Video assets, images, descriptions, schedules, rights information, and other metadata uploaded to the platform by your organization. You retain ownership of this content.

We use the information we collect to:

• Provision, operate, and maintain the Services;
• Process billing, payments, and account management;
• Communicate with you about your account, updates, and support requests;
• Analyze platform usage to improve performance, reliability, and features;
• Enforce our Terms of Service and comply with legal obligations;
• Send product announcements or relevant service communications (you may opt out of marketing emails).

We do not sell your personal information or use it for targeted advertising to consumers.

We do not sell or rent your information. We may share it in the following circumstances:

Service Providers

Trusted vendors who support platform operations (e.g., cloud infrastructure, payment processors, analytics tools). These parties are contractually obligated to protect your data and use it only as directed.

Distribution Partners

Where required to fulfill distribution services (e.g., Roku, Tubi, Pluto TV, ad servers), we share content and technical metadata on your behalf. This sharing is limited to what is necessary for distribution.

Legal Requirements

We may disclose information if required by law, regulation, or valid legal process, or to protect the rights, property, or safety of dotstudioPRO, our clients, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction. We will provide notice prior to any such transfer.

We retain your information for as long as your account is active or as needed to provide the Services. Upon contract termination, we retain data for a commercially reasonable period to fulfill legal, accounting, or contractual obligations, after which it is securely deleted or anonymized. You may request earlier deletion subject to applicable legal requirements.

We implement industry-standard technical and organizational safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction. These include encryption in transit and at rest, access controls, and regular security assessments. No system is completely secure; we encourage customers to use strong credentials and report any suspected unauthorized access promptly.

Depending on your location, you may have rights regarding your personal data. We support requests consistent with applicable law:

GDPR (EEA / UK clients)

You may have the right to access, rectify, erase, restrict processing of, or port your personal data, and to object to certain processing activities. To exercise these rights, contact us at the address below. dotstudioPRO acts as a data processor for content your organization controls, and as a data controller for business contact and account data.

CCPA (California clients and users)

California residents may request disclosure of the categories and specific pieces of personal information we have collected, request deletion, and opt out of the sale of personal information. We do not sell personal information.

To submit a request or inquiry, email info@dotstudiopro.com.

The Services integrate with third-party platforms for distribution, analytics, and payment processing. These services operate under their own privacy policies. dotstudioPRO is not responsible for third-party data practices. We encourage you to review the privacy policies of any third-party services relevant to your use of our platform.

Our infrastructure and data are stored in the United States. If you access the Services from outside the US, your information may be transferred to and processed in the US. For EEA/UK clients, we rely on appropriate transfer mechanisms (e.g., Standard Contractual Clauses) as required by applicable law.

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. When we make material changes, we will update the effective date and, where appropriate, notify affected customers directly. Continued use of the Services following an update constitutes acceptance of the revised policy.

If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us: